1. Acceptance of Terms

Welcome to Onsite. By accessing or using our property management platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

These Terms constitute a legally binding agreement between you and Onsite ("we," "us," or "our"). We reserve the right to modify these Terms at any time, and your continued use of the Service constitutes acceptance of any changes.

2. Description of Service

Onsite provides a cloud-based property management platform that enables landlords to:

Manage properties, units, and tenants
Receive and process maintenance requests via SMS and web
Utilize AI-powered maintenance request classification
Manage work orders and contractor assignments
Track maintenance issues and their resolution

3. User Accounts

3.1 Account Creation

To use our Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use our Service. By using the Service, you represent and warrant that you meet these requirements.

3.3 Account Security

You agree to notify us immediately of any unauthorized access to or use of your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.

4. Acceptable Use

4.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service for managing your residential rental properties in Canada.

4.2 Prohibited Activities

You agree not to:

Use the Service for any illegal purpose or in violation of any laws
Violate the privacy rights of tenants or third parties
Upload or transmit viruses, malware, or malicious code
Attempt to gain unauthorized access to the Service or related systems
Interfere with or disrupt the Service or servers
Use automated systems (bots, scrapers) without our permission
Impersonate another person or entity
Harass, abuse, or harm other users
Reverse engineer or attempt to extract source code
Remove or modify any copyright, trademark, or proprietary notices
Use the Service to send spam or unsolicited communications

5. User Content

5.1 Your Content

You retain ownership of all data, information, and content you submit to the Service ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, process, and display your User Content solely for the purpose of providing the Service.

5.2 Content Responsibility

You are solely responsible for your User Content and the consequences of posting or publishing it. You represent and warrant that:

You own or have the necessary rights to submit the User Content
Your User Content does not violate any laws or third-party rights
Your User Content does not contain false or misleading information

5.3 Content Monitoring

We reserve the right, but have no obligation, to monitor, review, or remove User Content that violates these Terms or is otherwise objectionable.

6. Fees and Payment

6.1 Subscription Fees

Access to certain features of the Service requires payment of subscription fees. Current pricing is available on our pricing page. All fees are in Canadian dollars (CAD) unless otherwise stated.

6.2 Billing

Subscription fees are billed in advance on a monthly or annual basis, depending on your chosen plan. You authorize us to charge your payment method on a recurring basis. All payments are non-refundable unless otherwise required by law.

6.3 Price Changes

We reserve the right to change our pricing at any time. We will provide you with at least 30 days' notice of any price changes. Your continued use of the Service after the price change constitutes acceptance of the new price.

6.4 Free Trial

We may offer a free trial period. At the end of the trial, your subscription will automatically convert to a paid subscription unless you cancel before the trial ends.

7. Cancellation and Termination

7.1 Cancellation by You

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period. You will not receive a refund for the remaining portion of your subscription.

7.2 Termination by Us

We reserve the right to suspend or terminate your account if:

You violate these Terms
Your payment fails or your account is past due
You engage in fraudulent or illegal activity
We are required to do so by law
We discontinue the Service

7.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. We may delete your User Content after termination, so we recommend exporting your data before canceling. Provisions that by their nature should survive termination will survive (including ownership, disclaimers, and limitations of liability).

8. Intellectual Property

8.1 Our Intellectual Property

The Service, including all content, features, and functionality, is owned by Onsite and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service.

8.2 Trademarks

"Onsite" and our logo are trademarks of Onsite. You may not use these marks without our prior written permission.

8.3 Feedback

If you provide us with any feedback, suggestions, or ideas about the Service, you grant us the right to use such feedback without any obligation to you.

9. Third-Party Services

Our Service integrates with third-party services including Twilio (SMS), Anthropic (AI), Supabase (database), and Vercel (hosting). Your use of these third-party services may be subject to their own terms and conditions. We are not responsible for the actions or policies of these third parties.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

Merchantability, fitness for a particular purpose, and non-infringement
Uninterrupted, secure, or error-free service
Accuracy, reliability, or completeness of content
Results obtained from using the Service
Defects or errors will be corrected

AI-powered features may contain errors or inaccuracies. You are responsible for verifying all AI-generated classifications and recommendations before taking action.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ONSITE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR $100 CAD, WHICHEVER IS GREATER.

12. Indemnification

You agree to indemnify, defend, and hold harmless Onsite and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or related to:

Your use of the Service
Your violation of these Terms
Your User Content
Your violation of any rights of a third party

13. Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

13.2 Dispute Resolution Process

In the event of any dispute arising out of or relating to these Terms, the parties agree to first attempt to resolve the dispute through good faith negotiations. If the dispute cannot be resolved within 30 days, either party may pursue legal remedies.

13.3 Jurisdiction

Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Ontario, Canada, and you consent to the personal jurisdiction of such courts.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Onsite regarding the Service.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

14.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

15. Contact Information

If you have any questions about these Terms, please contact us:

Email: contact@onsiteai.ca