1. Introduction

Onsite ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform (the "Service").

By accessing or using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

Name and contact information (email address, phone number)
Account credentials (username and password)
Property information (addresses, unit details)
Tenant information (names, phone numbers)
Maintenance request details and descriptions
Payment and billing information (processed through secure third-party providers)
Communications with us (support requests, feedback)

2.2 Automatically Collected Information

When you access our Service, we automatically collect certain information, including:

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, features used)
Cookies and similar tracking technologies
Log data (access times, error logs)

2.3 Information from Third Parties

We may receive information from third-party services you connect to our platform, such as SMS providers (Twilio) and AI services (Anthropic Claude).

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process maintenance requests and manage work orders
Send SMS notifications and updates about maintenance issues
Classify and categorize maintenance requests using AI
Communicate with you about your account and our Service
Process payments and billing
Respond to your requests, questions, and feedback
Monitor and analyze usage patterns and trends
Detect, prevent, and address technical issues and security threats
Comply with legal obligations and enforce our terms
Send marketing communications (with your consent)

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

Cloud hosting (Vercel, Supabase)
SMS delivery (Twilio)
AI processing (Anthropic)
Payment processing
Analytics and monitoring

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Secure authentication mechanisms
Regular security assessments and updates
Access controls and monitoring
Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Access: Request a copy of the personal information we hold about you
Correction: Correction: Request correction of inaccurate or incomplete information
Deletion: Deletion: Request deletion of your personal information
Portability: Portability: Request transfer of your information to another service
Objection: Objection: Object to processing of your information
Restriction: Restriction: Request restriction of processing
Withdraw consent: Withdraw consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at [INSERT EMAIL]. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Service. Cookies are small data files stored on your device.

We use the following types of cookies:

Essential cookies: Essential cookies: Required for the Service to function properly
Analytics cookies: Analytics cookies: Help us understand how you use our Service
Functional cookies: Functional cookies: Remember your preferences and settings

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

9. Third-Party Links

Our Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: contact@onsiteai.ca