Account
Plans & billing
Onsite offers three plans — Free, Starter, and Pro. All plans include the core property management features. Paid plans unlock SMS dispatch, AI triage, and rent invoicing via Stripe.
Free
Free forever
For landlords getting started with 1–2 properties.
Starter
$9.99 / month
For active landlords with up to 5 properties.
Pro
$19 / month
For portfolio landlords with unlimited properties.
Feature comparison
| Feature | Free | Starter | Pro |
|---|---|---|---|
| Properties | Up to 2 | Up to 5 | Unlimited |
| Tenants & leases | |||
| Units management | |||
| Maintenance tickets | |||
| Work orders | |||
| Contractor management | |||
| SMS contractor dispatch | |||
| AI maintenance triage | |||
| Rent invoicing (Stripe) | |||
| Manual payment logging | |||
| Financial reports |
How to upgrade
- Go to Settings → Billing from the dashboard sidebar
- Select the Starter or Pro plan
- Click 'Upgrade plan' — you'll be redirected to Stripe's secure checkout
- Enter your card details and complete the purchase
- Your plan upgrades immediately and all features unlock right away
Managing your subscription
Once subscribed, a Manage subscription button appears in Settings → Billing. This opens the Stripe Customer Portal where you can:
- Switch between Starter and Pro
- Update your payment method
- Download past invoices
- Cancel your subscription
If you cancel, your paid features remain active until the end of the current billing period. After that, your account reverts to the Free plan automatically.
Common questions
Can I try Starter features before paying?
The Free plan is available indefinitely with no trial period or credit card required. Starter and Pro require a subscription to unlock SMS, AI triage, and rent invoicing.
What happens to my data if I downgrade?
All your data (properties, tenants, tickets, invoices) is preserved. You'll lose access to the paid features, but nothing is deleted.
Is there a discount for annual billing?
Annual billing is not currently available. Billing is monthly with no lock-in — cancel any time.
Are there extra charges for SMS messages sent?
Onsite does not charge per SMS. Standard Twilio carrier rates apply and are included within your plan's SMS allowance. Very high-volume accounts may contact support.
Ready to upgrade?
Unlock SMS dispatch, AI triage, and Stripe rent invoicing for $9.99/month on Starter. Cancel any time.
Go to billing settingsLast updated July 2026